1. Give us a call and we will get the process started.
Customer Service: 419-333-8697
Monday to Friday 9 am - 5 pm EST.
2. Receive Return Material Authorization
We will send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.
3. Pack it up and ship it back
Once the product is received, we will issue your refund or ship the new item.
Free returns within 30 days.
We're making returns easy. For purchases mad on or after January 1st, 2019, you can return all or part of your purchase for free within 30 days.
some exclusions apply. See below for details on freight returns and return exclusions.
Freight orders are not eligible for free returns unless Toys 4 Trucks was at fault.
All regular freight returns are subject to a restocking fee of 20% of the purchase price.
If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees.
Acceptable Freight Return Exceptions:
- you placed an order over the phone and we sent you the wrong item.
- The product you received has a manufacturer's defect.
- the manufacturer sent you a product different from the one you ordered. *Remember to inspect freight orders upon delivery, and do not accept delivery if the item is damaged or not what you ordered. Refuse the order and call us right away at 419-333-8697.
What items are not eligible for return?
Some items are not eligible for return. these items include:
-Items shipped to you via freight, such as snow plows, bumpers, and wheel-to-wheel running boards. See freight returns for more details, or give us a call to clarify at 419-333-8697.
-custom-made and custom-painted products, unless Toys 4 Trucks is at fault. Toys 4 Trucks will not cover costs associated with the return of custom-made products unless you placed an order over the phone and we sent you the wrong item.
-Items with visible wear and tear.
-Items that have been installed, modified, drilled, or cut.
-Items outside of the manufacturer's warranty.
-Items within the "non-returnable" logo.
Returns after 30 days
Need to return something that was delivered more than 30 days ago? It will be subject to manufacturer approval, plus a 20% restocking fee if the manufacturer will accept it. Give us a call ar 41-333-8697 and we will help get the process started.
Common reasons for return
We handle hundreds of thousands of items, and sometimes things go wrong. If an item arrives to you defective, let us know and we will make it right.
Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.
Incorrect orders happen, we understand. If you receive an incorrect order or if we guaranteed fitment over the phone or chat and the product does not fit your vehicle, give us a call. Sometimes it's a simple fix, and if not we will get the return process started. Either way, we will make it right.
Processing time differs from order to order, but shipping is always on us. If your package tracking information says delivered but you haven't received it yet, let us know. We will get in touch with the shipper and track it down. If we can't find it, we will ship a new product and handle the claim. First, double check the package isn't hidden or with a neighbor or roommate for safe keeping. If it's still lost, let us know so we can file a claim. We will process your replacement and handle the details so you can rest easy.
-Don't like it
Has your item arrived but it doesn't look the way you envisioned it? We completely understand and want you to be happy with the products you're putting on your vehicle. Give us a call, and we will get a return started.
- Call customer service at 419-333-8697. We will ask you about the issue and the part and order numbers of the defective item. Pictures are helpful too, so we may ask you to email us some.
We will confirm the purchase date and determine if the item is still under warranty. If som we will send the necessary information to the manufacturer.
If the manufacturer determines that the product can be returned, we will get in touch with you. You will need to repackage the item in a sturdy carton. this can be the same initial shipping package and seal it with packing tape.
At Toys 4 Trucks, we are with you all the way, from inspiration to installation. If you are having installation issues, give our experts a call and we will walk you through it. From installing tonneau covers to air intakes, we're been there. Let us help!